to build better sensitivity to brain drain to reacting to new business opportunities knowledge management. 10 h istor km knowledge management. 11 i n 70s a number of management theorists have contributed to the evaluation. peter Drucker: Information and knowledge as organizational resources peter Senge: "learning organization" Chaparral Steel: A company having knowledge management strategy knowledge management. 12 i n 80 s knowledge as a competitive asset was apparent. managing knowledge that relied on work done in artificial intelligence and expert systems. Knowledge management-related articles began appearing in journals and books.
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2 contents data, information knowledge essay knowledge hierarchy types of Knowledge what Is Knowledge management report Why km history of km km models km life cycle knowledge management. 3 c ontinue characteristics of km in Libraries terms Used in km knowledge management. 4 d ata, i nformation k nowledge knowledge management. 5 k nowledgerarchy knowledge management. 6 e xplicit / taciowledge -t ypes tacit knowledge: That type of knowledge which people carry in their mind, and is, therefore, difficult to access. Explicit knowledge: That type of knowledge which has been or can be articulated, codified, and stored in certain media. 7 f eatures explicit Knowledge tacit Knowledge tangible Intangible Physical objects,. In Mental objects,. Its in documents or databases peoples heads Context independent Context affects meaning Easily shared Sharing involves learning Reproducible not identically replicated knowledge management. 8 w ha k nowledgnagement knowledge management is the collection of processes that govern the creation, dissemination, and utilization of knowledge. 9 w hy km to share the knowledge, a company creates exponential benefits from the knowledge as people learn from.
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Knowledge management tools Data mining Content Management tools GroupWare Blogs wikis. Accenture (Management Consulting Firm) Case Study. Accenture Knowledge goals Fostering and sustaining a knowledge sharing culture Improving the time to competency for new hires Enabling and enhancing their sales capabilities Ensuring and improving the roi for km improving margins and delivered quality on client engagements. Knowledge management Strategy Accentures knowledge management strategy focuses on the central management of knowledge that relies on the codification and re-use of knowledge (70 but also uses a de-central management of knowledge that relies on networks of individuals and on individuals experience to solve client. Knowledge repository key insights search quality topic Pages Collaborated capabilities. Documents Residing Within Knowledge repository contributions and Accenture developed Content Discussion Postings Expert Profiles Topic Pages learning Assets Methods Assets Portal writing Content Externally purchased Content Other External Content. Accenture User Request Model. Process Life cycle / Framework Environment Acquire conductive to Knowledge Sharing Use to Achieve create Organizational goals Share synthesize recommended LinkedIn Corporation 2018 Public clipboards featuring this slide no public clipboards found for this slide select another clipboard looks like youve clipped this slide.
Types of Tacit Knowledge Procedural Knowledge declarative knowledge. Capturing Tacit Knowledge Interviewing learning by learning by Experts being Told Observation learning Ad Hoc road Maps from Others Sessions learning Action e-learning Histories learning. Sources of Information Other people e-mail Groups Discussion Groups Shared Virtual Workspace Interactions Community yellow Pages Community of Practice (CoP) Groups. Community of Practice Groups A group of people, along with shared resources and dynamic relationships, who assemble to make use of shared knowledge, in order to enhance learning and create a shared value for the group. Seufert, von Krogh, and Bach, 1999; Adams and Freeman, 2000. Types of Community of Practice Groups a work-related function or process such as production, distribution, marketing, sales or customer service a recurring or nagging problem situated in a process or function a topic such as technology, knowledge retention or innovation. Community of Practice Groups Contain Member Generated Content Member-to-member Interaction events Outreach. Community of Practice roles Champion Sponsor Knowledge facilitator Practice leader Support Center.
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The second type is declarative knowledge which is descriptive knowledge or knowing writer what as opposed to knowing how.(Dalkir, 2005). Knowledge can be captured from individuals or me ways to capture tacit knowledge are by: Interviewing experts learning by being told learning by observation learning from others Ad hoc sessions road Maps learning histories Action learning e-learning(Dalkir, 2005). What is Knowledge management (KM)"Knowledge management is the discipline of enabling individuals, teams and entire organizations to collectively and systematically create, share and apply knowledge, to better achieve their objectives. Quot; Ron young, ceo/cko knowledge Associates International. Benefits of Knowledge management, reduces time-to-market, new products are designed and commercialized more quickly and successfully resulting. Increased revenue, retained Market Share, expanding Profit Margins. Benefits of Knowledge management, chevron reduced its operating cost structure by more than 2 billion.
Texas Instruments generated.5 billion in annual increased fabrication capacity. Scandia reduced start-up time for new ventures to seven months. Arthur Andersen (Accenture) has improved their quality of service, helped lower research costs, and shortened delivery time. How Knowledge is Formed Knowledge Information Data. Two types of Knowledge information that is Explicit written down or codified Information that is Tacit stored inside a persons mind. Knowledge Acquisition Explicit knowledge is organized or coded Tacit Knowledge is knowledge is shared or created or dissemination elicited Knowledge Acquisition.
Knowledge management will result in increased revenue, retained market share and expanding profit margins for an organization.(ODell, 1999). Chevron reduced its operating cost structure by more than 2 billion in the last seven years due. Texas Instruments generated.5 billion in annual increased fabrication capacity by comparing and transferring best practices among its 13 fabrication andia leveraged internal know-how to dramatically reduce start-up time for new ventures to seven months. The industry average is seven thur Andersen (Accenture) has improved their quality of service, helped lower research costs, and shortened delivery time.(ODell, 1999). Data is the first blocks of knowledge management. Data can be defined as numbers, characters or objects.
They are objective facts that dont have any example of this would be an excel formation is created when data is organized and given purpose or intelligence resulting from the assembly, analysis or summary of data into a meaningful owledge is created through the understanding. There are two types of information. The first type is explicit which is defined as information that has been written down or example of this would be an excel spreadsheet which has been analyzed and codified or a word e second type is tacit which is defined as information that. Typically, the more tacit knowledge is, the more valuable it tends to be (Dalkir, 2005).An example of tacit information is an employees expertise. It is the goal of knowledge management to capture explicit information and codify. The process of extracting, transforming and transferring expertise from a knowledge source is defined as knowledge acquisition (Dalkir, 2005).In this process, tacit knowledge is captured or elicited and explicit knowledge is organized or coded. The next step in the process is the sharing of knowledge and dissemination of knowledge (Dalkir, 2005 77). There are two types of tacit e first one is procedural knowledge which is the knowledge of how to do things, how to make decisions, how to diagnose and how to prescribe.
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This model follows the path that a user at Accenture would take in order to find the right content. At summary the right of the model is the information that would be found in the knowledge repository at Accenture. The knowledge management framework at Accenture to Achieve organizational goals, andEnvironment Conductive to Knowledge Sharing (Rubenstein-Montano,. Et., 2001)Accenture uses a descriptive framework. This framework acknowledges non-task-oriented aspects of knowledge management such as culturalfactors linking knowledge management to strategic business objectives and the need to include feedback loops for responding to changes inthe knowledge management environment (Rubenstein-Montano,. Et., 2001).If an organization does not focus on knowledge creation and on creating repositories to store their knowledge, then they risk losing their market share and revenue from lost time while employees search for information that they need in order to complete their assigned. Therefore, it would be beneficial for them to implement a knowledge management system. There are many benefits of implementing a knowledge management system. A knowledge management system will reduce the time-to-market for a product or so, knowledge management will help in designing and commercializing new products more quickly and successfully.
The emphasis is on capturing existing knowledge and reusing it (Kim trimi, 2007). A knowledge repository is an intranet or portal of australia some kind that serves to preserve, manage, and leverage organizational memory (Dalkir, 2005).In 2004, Accenture began to use microsoft Sharepoint as their knowledge repository. Their focus was on a set of core capabilities related to a document repository, expertise directory, topic area and search me key insights that drove the overall design were: search quality is the most important aspect of the infrastructure topic pages are very important for. There are many definitions that define what knowledge management personal favorite is by ron young who is the ceo/cko of Knowledge Associates International. He states that Knowledge management is the discipline of enabling individuals, teams and entireorganizations to collectively and systematically create, share and apply knowledge, to better achieve their m). The types of documents found within the Accenture knowledge repository are: Contributions and Accenture developed ContentSome examples of these are: program/project execution material, engagement profiles, alliance/vendor profiles, marketing and selling tools (such as credentials and client experience) and methods Discussion Postings Expert Profiles Topic Pages. This is Accentures User Request Model.
They have more than 186,000 employees and is located in more than 200 cities in 52 countries. Accentures net revenue for fiscal year 2008 was.29 billion eir clients include 96 of the fortune Global 100 and more than three-quarters of the fortune Global 500(Taylor, 2009). Accenture has identified five critical goals for their knowledge management ey are: Fostering and sustaining a knowledge sharing culture Improving the time to competency for new hires Enabling and enhancing their sales capability Ensuring and improving the roi for km, and Improving margins and delivered. Accentures knowledge management strategy focuses on the central management of knowledge that relies on the codification and re-use of knowledge (70 and also in a de-central management of knowledge that relies on networks of individuals and on individuals experience to solve client problems (Grolik. 11).Accenture uses a centralized/codified strategy. A centralized/codified approach is knowledge that is codified and stored in the knowledge base of an organization. Then the stored knowledge can be accessed and reused easily by anyone in the organization.
They are typically defined as a function of some common focal points such as: A work-related function or process such as production, distribution, marketing, sales or customer service a recurring or nagging problem situated in a process or function, and/or A topic such as technology. Community of Practice groups will contain: Member generated content Member-to-member interaction events, and Outreach(Dalkir, 2005). There are a number of roles in a community of practice group that must be filled in order for the group to be ampion The champion ensures support at the highest level, communicates the purpose, promotes the community, and ensures impact. Sponsor The sponsor serves as the bridge between the group and the rest of the formal organizationFacilitator The facilitator ensures that everyone in the group participates, organizes the events and administer all actice leader The practice leader provides thought leadership for the practice, and validates innovation. They also filter knowledge and requests for help. Some tools that help capture knowledge are: Data mining Content Management tools GroupWare Blogs, and wikis(Dalkir, 2005). For management consulting firms, their core product is knowledge.
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Successfully reported this slideshow. Knowledge management Presentation, upcoming SlideShare, loading in 5, show More. No downloads, no notes for slide, knowledge managementby kathleen reaume3/9/2009. Other people are the preferred source of information because it is often faster to find information when you ask someone. Also, when we interact with other people, we obtain the information that we needed, but we also obtain the knowledge of where it is stored, how to reformulate our question or query, whether we were on the right track, and where we strayed. Technology is another way people find information. Some technology sources are: E-mail groups Discussion groups Shared virtual workspace interactions Community yellow Pages, and Community of practice groups (otherwise known as cops) (Dalkir, 2005). A revelation community of practice group is a group of people, along with their shared resources and dynamic relationships, who assemble to make use of shared knowledge, in order to enhance learning and create a shared value for the group (Dalkir, 2005). There are several different types of community of practice groups.